Privacy Policy & Terms and Conditions

1 Introduction

Optomech Engineers Pvt. Ltd. (referred to as "Optomech", "we", "us", or "our") is committed to protecting the privacy of all individuals who visit our website at www.optomech.in (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By accessing or using the Website, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Website.

2 Information We Collect

2.1 Information You Provide Directly

• Contact forms: name, company name, job title, email address, phone number, city/country, and message.
• Quote or product enquiry forms: same as above, plus product of interest and technical specifications.
• Email correspondence: any information included when you contact us at info@optomech.in or sales@optomech.in.
• Event registrations or brochure downloads: name, designation, company, and email address.

2.2 Information Collected Automatically

• Log data: IP address, browser type, operating system, referring URL, pages visited, and timestamps.
• Device information: device type, screen resolution, and language settings.
• Cookies and similar technologies: see Section 5 for full details.
• Analytics: aggregated usage statistics via Google Analytics 4 (GA4) or similar tools.

2.3 Information from Third Parties

• Business directories (IndiaMart, TradeIndia): contact enquiries submitted through listed profiles.
• LinkedIn or social platforms: public profile information if you interact with our social media pages.

3 How We Use Your Information

We use your personal data for the following purposes:

• Responding to your enquiries, quotation requests, or support tickets.
• Sending product information, brochures, or technical documentation you have requested.
• Processing and fulfilling orders and service agreements.
• Sending periodic newsletters or product updates — only if you have opted in.
• Improving our website, products, and customer service based on usage patterns.
• Complying with legal obligations, including tax and statutory requirements under Indian law.
• Detecting and preventing fraud, misuse, or security incidents.

4 Legal Basis for Processing

Under the DPDP Act 2023, we process personal data on the following lawful bases:

• Consent: where you have clearly consented (e.g., subscribing to our newsletter).
• Contract: where processing is necessary to fulfil a contract or respond to a pre-contractual enquiry.
• Legitimate interests: for fraud prevention, website security, and internal analytics, provided these do not override your fundamental rights.
• Legal obligation: where we are required to process data under applicable Indian law.

5 Cookies and Tracking Technologies

5.1 What We Use

• Essential cookies: required for basic website functionality such as session management and security.
• Analytics cookies: Google Analytics 4 (GA4) to understand traffic patterns and improve content.
• Preference cookies: to remember your language or region settings.

5.2 Your Choices

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Website functionality. We will implement a cookie consent banner to allow granular choice before non-essential cookies are set.

5.3 Third-Party Cookies

Embedded content such as YouTube product demonstration videos or social media share buttons may set third-party cookies when you interact with them. Please review the respective third-party privacy policies.

6 Third-Party Services and Disclosure

We may share your information with:

• Service providers: cloud hosting providers, email delivery platforms, and CRM systems — bound by confidentiality agreements.
• Professional advisors: lawyers, accountants, and auditors as required.
• Government and regulatory bodies: where required by law, court order, or statutory authority.
• Business transfers: in the event of a merger, acquisition, or sale of business assets.

7 Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Typical retention periods:

After the applicable retention period, data is securely deleted or anonymised.

8 Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmission on the Website.
• Access controls and role-based permissions for internal systems.
• Regular security assessments of our IT infrastructure.
• Employee awareness and training on data protection best practices.

While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. You transmit data to us at your own risk.

9 Your Rights

Under the DPDP Act 2023 and applicable law, you have the following rights regarding your personal data:

10 Children's Privacy

Our Website is intended for business and professional use only. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been collected, we will delete it promptly.

11 Cross-Border Data Transfers

Our primary servers and operations are located in India. If any personal data is transferred to service providers outside India (for example, cloud infrastructure or analytics platforms), we ensure adequate protections are in place in compliance with applicable law, including standard contractual clauses or other appropriate safeguards.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Reviewed" date at the top of this document. Continued use of the Website after changes constitutes acceptance of the updated policy.

13 Contact — Privacy Enquiries

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the website www.optomech.in (the "Website"), operated by Optomech Engineers Pvt. Ltd. ("Optomech"), a company incorporated under the Companies Act 2013, with its registered office at #3A, Type II, I.E., Kukatpally, Prashanti Nagar, Hyderabad — 500072, Telangana, India.

By accessing or using the Website in any manner, you ("User") agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

2 Use of This Website

2.1 Permitted Use

You may use the Website to:

• Browse product and service information about Optomech's machine vision inspection systems and precision metrology instruments.
• Submit enquiries or quotation requests through the contact or product forms.
• Download product brochures, case studies, or technical materials made available for public download.
• Contact Optomech's sales or support teams.

2.2 Prohibited Use

You must not:

• Use the Website for any unlawful purpose or in violation of any applicable local, national, or international law or regulation.
• Attempt to gain unauthorised access to any part of the Website, its servers, or connected systems.
• Transmit any unsolicited commercial communications (spam), viruses, malware, or other harmful code.
• Scrape, crawl, or harvest data from the Website using automated tools without prior written permission.
• Misrepresent your identity, affiliation, or intent when submitting forms or contacting us.
• Reproduce, redistribute, or commercially exploit any content from the Website without prior written consent.

3 Intellectual Property

All content on the Website — including text, graphics, photographs, product images, illustrations, videos, logos, trademarks, software, and documentation — is the exclusive property of Optomech Engineers Pvt. Ltd. or its content suppliers, and is protected by applicable intellectual property laws including the Copyright Act, 1957 and the Trade Marks Act, 1999.

The Optomech name, logo, and tagline "Your Quality Our Vision" are trademarks of Optomech Engineers Pvt. Ltd. and may not be used without prior written permission.

3.1 Limited Licence

Optomech grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for your personal or internal business purposes. This licence does not include the right to:

• Reproduce, copy, or distribute Website content for commercial purposes.
• Modify or create derivative works based on Website content.
• Use any content in a way that suggests an endorsement or partnership with Optomech without prior written consent.

4 Products and Services

The Website provides information about Optomech's range of machine vision inspection systems and precision metrology instruments. All product descriptions, specifications, and images are provided for general informational purposes and are subject to change without notice.

4.1 Accuracy of Information

While we take reasonable care to ensure accuracy, we make no warranty that product descriptions, specifications, or pricing information displayed on the Website are complete, accurate, current, or error-free. Specifications shown are indicative and may vary based on configuration, customisation, or application requirements.

4.2 No Contractual Offer

Information displayed on the Website does not constitute a binding offer to sell. A valid contract for the supply of products or services arises only upon Optomech's written acceptance of a purchase order or execution of a formal agreement.

5 Quotations and Pricing

• All quotations issued by Optomech are valid for the period stated in the quotation (typically 90 days) unless otherwise specified.
• Prices quoted are exclusive of applicable taxes (GST), freight, insurance, and packaging unless expressly stated.
• Prices are subject to change due to fluctuations in raw material costs, foreign exchange rates, or government levies.
• Website pricing, if displayed, is indicative. Please contact our sales team for a current quotation.
• Payment terms are as stated in the formal quotation. Standard terms: 60% advance with order, balance before dispatch.

6 Limitation of Liability

To the fullest extent permitted by applicable law, Optomech and its directors, officers, employees, agents, and contractors shall not be liable for any:

• Direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use the Website.
• Loss of data, revenue, profits, or business opportunity resulting from use of the Website.
• Errors, omissions, or inaccuracies in Website content.
• Unauthorised access to or alteration of your data or transmissions.
• Conduct or content of any third party on or linked from the Website.

7 Indemnification

You agree to indemnify, defend, and hold harmless Optomech, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your violation of these Terms.
• Your use of or access to the Website.
• Your infringement of any third-party intellectual property, privacy, or other rights.
• Any content you submit, post, or transmit through the Website.

8 Third-Party Links

The Website may contain links to third-party websites, including industry portals, technology partners, or certification bodies. These links are provided solely for your convenience and do not constitute an endorsement of any third-party site or its content. Optomech has no control over, and accepts no responsibility for, the content, privacy practices, or availability of any third-party website. You access such websites entirely at your own risk.

9 Disclaimer of Warranties

Optomech does not warrant that the Website will be uninterrupted, error-free, free of viruses, or that defects will be corrected.

10 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.

In the event of any dispute, the parties shall first attempt to resolve the matter amicably through good-faith negotiation within 30 days of written notice. If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual agreement, proceedings conducted in English in Hyderabad.

11 Changes to Terms

Optomech reserves the right to modify these Terms at any time at its sole discretion. The revised Terms will be posted on this page with an updated "Effective Date". Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

12 Contact — Legal

For any legal queries, notices, or formal communications, please contact:

This document constitutes the complete Privacy Policy and Terms and Conditions for www.optomech.in. Both parts should be read together. Copyright © 2026 Optomech Engineers Pvt. Ltd. All rights reserved.