Buying a ₹6–60 lakh machine vision inspection system is just the beginning. What matters is what happens at 2 AM when your line goes down before an audit. Optomech's service team gives you a real phone number, a guaranteed response, and the fastest resolution in the business — not a ticketing system.
Our Philosophy
Our machines run in mission-critical lines — pharma, FMCG, food, agrochem — where one hour of downtime costs more than the annual AMC fee. We designed our service model around that reality.
Every support request gets a human response — not a ticket number. Our engineers know your machine, your line, and your SKUs.
True success is when your team can handle day-to-day operation, minor troubleshooting, and compliance reporting without calling us.
Quarterly preventive maintenance catches drift, dirty optics, and ageing components before they cause production failures.
When you add a new SKU, change your bottle, or expand your line, we adapt the machine — you don't need to start from scratch.
What We Cover
From the day we install to years down the line, every service module is designed to protect your uptime and your investment.
"Your machine is installed. But is it actually working for your line?"
"Operators who understand the machine are your first line of defence."
"Scheduled PMs prevent the unscheduled breakdowns that kill production."
"When your line stops, every minute counts. We don't do ticket queues."
"Your machine can grow with your line — you don't need to buy new."
"Genuine parts, in stock, dispatched fast — not a 6-week import wait."
Remote Support
For many faults — parameter drift, software errors, rejection threshold issues — an on-site visit is not needed. Our remote support capability means you get expert eyes on your system within minutes of calling.
Contact Chinthaya directly at +91-9032364140. Describe the symptom — alarm code, rejection behaviour, or camera freeze.
Our engineer connects to your inspection PC via encrypted remote access. We review live camera feeds, log files, and rejection data in real time.
Parameter adjustments, software resets, calibration corrections — many issues are resolved without your engineer leaving the plant.
We confirm the fix with a test run, document the root cause and action taken, and update your machine record for audit traceability.
Annual Maintenance Contracts
Both AMC plans cover your essential service needs. The Comprehensive plan is recommended for pharma and FMCG lines where regulatory compliance and uptime are non-negotiable. Pricing on request — contact us for a custom quote.
| Coverage Item | ⭐ Comprehensive AMC | Non-Comprehensive AMC |
|---|---|---|
| Quarterly Preventive Maintenance | ✓ 4 visits / year | ✓ 4 visits / year |
| Remote Diagnostics Support | ✓ Unlimited | ✓ Unlimited |
| Breakdown On-Site Visits | ✓ Unlimited, priority dispatch | Charged per visit |
| Spare Parts (Cameras, Lights, Cables) | ✓ Included, no charge | ✗ Parts billed separately |
| Software Updates & Algorithm Patches | ✓ Included | ✓ Included |
| New SKU Teaching / Parameter Updates | ✓ Up to 4 per year | Charged per visit |
| Performance Guarantee (Uptime SLA) | ✓ Yes | ✗ Not included |
| Priority Response Time | ✓ 4-hr remote, same/next day on-site | Standard queue |
Real Production Challenges
These are not hypothetical scenarios. These are the real production challenges our service team resolves across pharma, FMCG, food, and agrochem lines — and exactly why a robust service model matters.
| Challenge | What Happens Without Support | Optomech Resolution |
|---|---|---|
| False reject rate spikes after shift change | Line slows, operators override machine, defects pass | Remote parameter re-calibration; shift-specific lighting profile |
| New bottle design (supplier change) | Machine rejects all new bottles; full line stoppage | Re-teaching visit: new SKU profile built and validated in 1 day |
| Camera image goes blurry over time | Defects start passing undetected; quality audit fails | Quarterly PM catches lens contamination before it affects detection |
| LED lighting flicker / intensity drop | Inconsistent imaging; false positives and false negatives | LED module swap from Hyderabad stock; same-day dispatch |
| Expansion: 2 new lines need same machine | Re-negotiation delays; commissioning from scratch | Existing configuration replicated; new-line commissioning in 4 days |
| Machine is 3 years old — performance degrading | Increased false rejects; management considers replacement | Upgrade assessment: camera + algorithm update restores full performance |
The Service Difference
The machine you buy is only as valuable as the service model behind it. Here is what the difference looks like in real production operations.
| Area | ❌ Before (or Without AMC) | ✅ After Optomech Service |
|---|---|---|
| Breakdown Response | Email a ticket; wait 24–72 hrs for acknowledgement | Call a real number; engineer engages within 4 hours |
| Operator Confidence | Operators afraid to touch settings; daily calls to vendor | Trained team handles day-to-day operation independently |
| False Reject Rate | 10–30% false rejects after shift changes or season shifts | Calibrated parameters; consistent <1% false reject rate |
| New SKU Introduction | 3–4 week wait for vendor visit; production delayed | Scheduled re-teaching visit; new SKU live in 1 day |
| Spare Parts | 6–8 week import wait; line runs without a key component | Hyderabad stock; same-day dispatch for critical parts |
| Regulatory Compliance | Incomplete rejection logs; audit findings; export blocks | Configured reporting; clean audit trail for every batch |
Our Commitments
These are not marketing promises — they are the service-level standards our AMC customers hold us to.
Maximum time to first engineer engagement for any reported issue
From installation to production-ready, including operator training
Quarterly on-site visits to prevent failures before they happen
AMC customers' average unplanned breakdown frequency
Typical time to resolve software faults via remote access
Time to profile a new product and validate on your line
Your Service Team
When you work with Optomech, you get direct contact numbers — not a call centre. Here's who to call.
Frequently Asked Questions
Questions buyers ask us before signing the PO — and the honest answers.
Talk to our service team about an AMC plan, a service visit, or simply ask us how we'll support your specific machine. No ticketing system. No long hold times. A real engineer who knows your system.
✅ Thank you — we received your service request
Our service team will contact you on the number you provided. Urgent breakdown? Call Service +91 90323 64140.
Last reviewed: by the Optomech Engineers technical team.